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BFSI

Case study 1


Study type : Customer Satisfaction among NRI customers


Research type : Online Research


Client : Leading Private Sector Bank in India


Project in brief : Online survey was conducted among the NRI customers of the bank. The database was provided by the client. Live dashboard was provided to client to view the response. Survey completion reminders were sent to the respondents through email and sms to ensure maximum response.


Case study 2


Study type : Mystery shopping at bank branches


Research type : Quantitative research


Client : Leading Private Sector Bank


Project in brief : FQualified evaluators conducted mystery shopping exercise at the branches to evaluate the loan department. Evaluation was done on ambience, staff courtesy, staff knowledge, processing time, availability of correct information.


Case study 3


Study type : Customer Satisfaction among insurance policy holder


Research type : Quantitative research


Client : Leading Life Insurance Provider


Project in brief : CATI (Computer Aided Telephonic Interviews) interviews were conducted among the current policy holders to understand the level of satisfaction with the insurance company. Etyma Consulting Group provided the critical cases to the client along with policy number, which helped the clients customer service team coordinate directly with the highly dissatisfied customers.